Shipping policy
SHIPPING - Australia & New Zealand ONLY.
All orders are shipped from Sydney via Australia Post. Orders are generally dispatched the next business day if placed before 1 pm with delivery 2-5 business days from the date of shipping. (There can be exceptions to this sometimes, especially during sales). Please see below for rates and timelines.
AUSTRALIA
- Parcel Post Flat Rate - $8
- Express Post - $11
- Orders over $29.95 - FREE
NEW ZEALAND
- Parcel Post Flat Rate - $8
- Orders over $29.95 - FREE
Expected delivery time from shipment day
NSW/ACT/VIC/QLD
Parcel Post 2-4 business days
Express Post 1-2 business days
SA/NT/WA/TAS
Parcel Post 2-5 business days
Express Post 1-3 business days
Once shipped, your order will have a tracking number. Please contact hello@lionandlady.com if you do not receive this. The customer (you) assumes all risk from the time that the Lion & Lady products you have ordered are given to the deliverer or freight agent for shipping, posting or forwarding. You need to take responsibility for providing the correct address for your order and proper access for receipt of your order.
Delivery can sometimes be affected by adverse weather conditions and high delivery volume on the part of the carrier. Unfortunately, Lion & Lady cannot guarantee delivery within the normal time frame in these cases. The shipping charges on orders not delivered on time as a result of these delays will not be refunded.